Terms & Conditions

Last updated: 31 August 2026

These Terms and Conditions ("Terms") govern your use of the mybookmark book subscription library and PS5 rental services operated through mybookmark.in. By signing up for an account or using any of our services, you agree to be bound by these Terms. Please read them carefully.

1. Eligibility

• You must be at least 18 years of age to create an account and subscribe to our services
• A valid government-issued photo ID is required at signup. Accepted IDs include: Aadhaar card, driving licence, passport, voter ID, or PAN card. Your ID type is recorded for verification purposes; the ID will be verified in person at the time of your first book delivery
• Our services are currently available only within Bengaluru, Karnataka, India
• By signing up, you confirm that all information provided is accurate and up to date

2. Subscription Plans and Pricing

mybookmark offers the following monthly subscription plans for book borrowing:

Plan	Monthly Fee	Books at a Time	Swaps/Month	Refundable Deposit
Kids	₹249	1	2	₹400
Reader	₹549	4	2	₹1,000
Bookworm	₹849	6	4	₹1,500
Founder	₹400	4	2	₹1,000

The Founder plan is a limited early-supporter plan and may not be available for new signups. Plan features and pricing are subject to change; existing subscribers will be notified in advance of any changes affecting their active plan.

3. Payment Terms

• Pay on delivery: You pay only when the book is in your hand. The subscription fee and refundable deposit are collected at the time of your first book delivery, not charged upfront online. This is our trust-first model - you see the book before you pay
• Payment method: Payments are accepted via UPI (Google Pay, PhonePe, Paytm, etc.). We do not accept cash or card payments at this time
• Billing cycle: Your subscription renews monthly from the date of your first payment. For example, if your first delivery and payment is on 15 August, your next subscription payment is due on 15 September
• Late payment: If your monthly subscription fee is not paid within 7 days of the due date, your account may be paused and book swaps suspended until payment is received. Outstanding payments will be deducted from your security deposit if unpaid for more than 30 days

4. Refundable Security Deposit

• The deposit amount varies by plan (see table above) and is collected along with your first monthly subscription fee at the time of first delivery
• The deposit is held for the entire duration of your subscription as security for the books issued to you
• Upon cancellation: once all books are returned and audited for condition, your full deposit is refunded within 7 working days via UPI to the same account used for payment
• If books are returned damaged beyond normal wear and tear (see Section 8), the repair or replacement cost will be deducted from the deposit before refund
• If books are lost or not returned, their replacement cost (50% of cover price per book) will be deducted from the deposit
• Any outstanding subscription fees at the time of cancellation will also be deducted from the deposit before refund

5. Taxes and GST

• Currently, no GST is charged on any mybookmark service
• If and when GST becomes applicable in the future, it will apply only on the monthly subscription fee, not on the refundable security deposit
• Members will be notified in advance of any tax changes. Applicable GST rates will be clearly shown on invoices

6. Delivery and Pickup

• Doorstep delivery: All books are delivered to your doorstep within Bengaluru. Delivery is typically arranged within 2–3 business days of a swap request
• Delivery charges: Delivery is not free. Delivery charges are borne by the customer and vary based on your locality within Bengaluru. The exact delivery charge will be communicated to you over WhatsApp before each delivery. Typical delivery charges range from ₹40 to ₹80 per delivery
• Delivery day: Regular deliveries are scheduled on Wednesdays. Urgent or out-of-schedule deliveries may be arranged on request, subject to availability
• Pickup: When you swap books, the delivery agent will pick up your current books and deliver the new ones in the same visit, minimizing delivery costs
• Failed delivery: If you are unavailable at the time of scheduled delivery, the delivery will be rescheduled. Repeated failed deliveries (3 or more in a row) may result in a rescheduling fee

7. Book Swaps and Requests

• How to swap: Book swaps are arranged over WhatsApp. Message us at +91 70221 65307 with the books you'd like to return and the titles you'd like next, and we'll schedule your swap for the next available delivery day
• Swap frequency: The number of swaps per month depends on your plan (Kids: 2, Reader: 2, Bookworm: 4). A "swap" means exchanging one or more books in a single delivery visit
• Book availability: Requested books are subject to availability. If a title is currently with another member, we'll add you to the waitlist and notify you when it's available
• No due dates: There are no due dates or late fees. Keep your books as long as you like within your active subscription. Your monthly fee covers continued possession
• Catalogue: Our catalogue includes 1 lakh+ titles across fiction, non-fiction, self-help, business, kids, and more. New titles are added regularly. You can browse the full catalogue on our website or request specific titles over WhatsApp

8. Book Condition and Damage Policy

• Normal wear and tear: We understand that books are meant to be read. Minor creases on covers, slightly dog-eared pages, or light shelf wear are considered normal and will not result in any charges
• Damage charges: If a book is returned with significant damage - including torn pages, water damage, broken spine, heavy stains, or missing pages - a damage charge of 50% of the book's cover price will be deducted from your security deposit
• Lost books: If a book is lost and cannot be returned, the same 50% of cover price charge applies, deducted from your deposit
• Audit process: All returned books are inspected upon receipt. If damage is found, you will be notified with photos and the specific charge before any deduction is made from your deposit
• Dispute: If you disagree with a damage assessment, you may raise a dispute within 7 days of notification. We will review and resolve disputes fairly

9. Cancellation Policy

• To cancel, simply message us on WhatsApp or email sales@mybookmark.in
• Upon cancellation request, we will schedule a pickup for all books currently in your possession
• Once all books are returned and their condition verified, your deposit refund will be processed within 7 working days
• If you cancel mid-cycle, the remaining days of your current billing period are not refunded (your subscription simply ends at the end of the paid period)
• You may re-subscribe at any time by signing up again through the website

10. PS5 Rental Service

In addition to book subscriptions, mybookmark offers PlayStation 5 console rentals in Bengaluru:

Plan	Duration	Rental Fee	Refundable Deposit
Weekend	Fri – Sun (3 days)	₹3,500	₹10,000
Weekly	7 days	₹5,500	₹10,000
Monthly	30 days	₹15,000	₹10,000

• The rental fee and deposit are collected before delivery of the console
• The package includes: PS5 console, 4 DualSense controllers, PS Plus subscription, HDMI cable, and power cable. Free setup and pickup included
• The deposit is fully refunded within 7 working days once the console and accessories are returned in working condition
• Any damage to the console, controllers, or accessories beyond normal use will be assessed and the repair/replacement cost deducted from the deposit
• Late returns: If the console is not returned by the end of the rental period, an additional daily charge of ₹500/day will apply until the console is returned or picked up
• A valid government ID is required. The same ID policy as book subscriptions applies

11. Account and Communication

• You are responsible for maintaining the confidentiality of your account credentials
• All service communication (swap requests, delivery scheduling, payment reminders) is conducted primarily over WhatsApp. Ensure your registered WhatsApp number is active and reachable
• We may send you service-related messages via email or WhatsApp. These are transactional, not promotional, and cannot be opted out of while your subscription is active
• You may update your profile details (phone number, locality, email) through your dashboard or by contacting us

12. Intellectual Property

• The mybookmark name, logo, website design, and content are the intellectual property of mybookmark
• Books in our catalogue are the intellectual property of their respective authors and publishers. mybookmark holds a library lending license for these titles
• You may not reproduce, distribute, or commercially use any content from our website without written permission

13. Limitation of Liability

• mybookmark provides books and PS5 consoles on an "as is" basis. While we ensure books are in good readable condition and consoles are in working order, we do not guarantee that every book will be in pristine/new condition
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services
• Our total liability for any claim shall not exceed the amount of the deposit and fees paid by you in the preceding 3 months

14. Termination

We reserve the right to suspend or terminate your account if:

• You provide false or misleading information during signup
• You repeatedly damage books beyond reasonable wear and tear
• You fail to return books or the PS5 console after cancellation or repeated requests
• You engage in fraudulent activity or misuse of our services
• Your subscription payment remains outstanding for more than 30 days

In case of termination, outstanding charges and replacement costs will be deducted from your security deposit, and the balance (if any) will be refunded.

15. Governing Law and Disputes

• These Terms are governed by the laws of India
• Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka
• We encourage resolving disputes amicably. Please contact us first at sales@mybookmark.in before pursuing legal action

16. Changes to These Terms

We may revise these Terms from time to time. Material changes will be communicated via WhatsApp or email to active subscribers. Continued use of our services after changes constitutes acceptance. You may cancel your subscription if you do not agree with the updated Terms.

17. Contact Us