Refund & Cancellation Policy
Last updated: 31 August 2026
Our promise: Cancel anytime. No lock-in. No cancellation fees. Full deposit back.
We believe in a trust-first model. You should stay because you love the service, not because you're trapped in a contract.
1. Cancellation Policy
1.1 How to cancel
You can cancel your mybookmark subscription at any time through any of these channels:
No forms to fill, no reason required, no retention calls. We process cancellations the same day.
1.2 What happens after cancellation
- We schedule a pickup for all books currently in your possession (typically within 2–3 business days)
- Our delivery agent collects the books from your doorstep
- We audit the returned books for condition (normal wear and tear is expected and accepted)
- Your full security deposit is refunded within 7 working days of the book audit
1.3 Mid-cycle cancellation
If you cancel in the middle of your billing cycle, your subscription remains active until the end of the current paid period. For example, if you paid on 1 August and cancel on 15 August, you can keep your books until 31 August. The remaining days are not prorated or refunded - your subscription simply ends at the cycle's close.
2. Refundable Security Deposit
| Plan | Deposit Amount | Refund Timeline |
|---|
| Kids | ₹400 | 7 working days |
| Reader | ₹1,000 | 7 working days |
| Bookworm | ₹1,500 | 7 working days |
| Founder | ₹1,000 | 7 working days |
| PS5 Rental | ₹10,000 | 7 working days |
2.1 Deposit collection
- The deposit is collected at the time of your first book delivery, along with the first month's subscription fee - not charged upfront online
- Payment is accepted via UPI (Google Pay, PhonePe, Paytm, etc.)
- The deposit is a security against the books in your possession. It is not a fee, not income, and not forfeited on cancellation
2.2 Full deposit refund
Your deposit is refunded in full when:
- All borrowed books are returned
- Books pass the condition audit (normal wear and tear is fine)
- There are no outstanding subscription fees
Refund is processed via UPI transfer to the same account used for payment, within 7 working days of the audit.
2.3 Deductions from deposit
In rare cases, deductions may be made from the deposit before refund:
- Damaged books: If a book is returned with significant damage (torn pages, water damage, broken spine, heavy stains, or missing pages), a charge of 50% of the book's cover price is deducted
- Lost books: If a book cannot be returned, the same 50% of cover price charge applies
- Outstanding fees: Any unpaid subscription fees at the time of cancellation are deducted
You will always be notified with details and photos before any deduction is made. You can dispute a damage assessment within 7 days of notification.
3. Subscription Fee Refunds
Monthly subscription fees are non-refundable once the billing cycle has started and books have been delivered. This is because the service (book access + delivery) has already been consumed.
- If you have not received any books in a billing cycle due to our error (e.g., delivery failure on our end), a full refund of that month's fee will be issued
- If there is a billing error or duplicate charge, contact us and we will correct it within 3 working days
4. PS5 Rental Refunds
- Deposit: The ₹10,000 security deposit is fully refunded within 7 working days once the PS5 console and all accessories are returned in working condition
- Rental fee: Non-refundable once the console has been delivered. If the console is defective upon delivery, we will replace it or refund the rental fee
- Late returns: A charge of ₹500/day applies for returns past the rental period end date. This is deducted from the deposit
- Damage: Repair or replacement costs for damaged console/controllers/accessories are assessed and deducted from the deposit
5. Delivery Charge Refunds
- Delivery charges are non-refundable once the delivery has been completed
- If a delivery fails due to our error (wrong address by us, courier issue), the delivery charge for that trip is waived
- If you cancel a delivery request before the books are dispatched, no delivery charge applies
6. How to Request a Refund
For any refund queries or disputes:
WhatsApp: +91 70221 65307 (fastest response)
Email: sales@mybookmark.in
Response time: Within 2 hours during business hours (9 AM – 9 PM IST)
Refund processing: 7 working days via UPI
7. Summary at a Glance
| Item | Refundable? | Details |
|---|
| Security deposit (books) | Yes, 100% | Within 7 working days of book return audit |
| Security deposit (PS5) | Yes, 100% | Within 7 working days of console return |
| Monthly subscription fee | No | Non-refundable once cycle starts and books delivered |
| PS5 rental fee | No | Non-refundable once console delivered |
| Delivery charges | No | Non-refundable once delivery completed |
| Cancellation fee | N/A | There is no cancellation fee - cancel anytime free |